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En marcha la promoción de la humanización de los servicios de salud

La Administración ‘Empresa de Todos’ promueve espacios de concientización para todos los actores en la prestación de los servicios de salud.

Personal de salud y de apoyo de las diferentes áreas asistenciales, administrativas y operativas de la Secretaría de Salud y Seguridad Social fueron capacitadas en aras de avanzar en el fortalecimiento del sistema de salud, tanto en atención y servicio para favorecer la experiencia y el bienestar de las personas.

Al respecto, el titular del despacho de salud, Ricardo Montilla Bolaños, precisó que esta actividad se desarrolló en el marco de la Semana de la Humanización de los Servicios de Salud conforme al Acuerdo Municipal N°011 aprobado este año y con el cual se fomenta la humanización de la salud en el territorio; una iniciativa del alcalde Diego Ramos que pretende promover un servicio solidario, de integración y cercanía para los pacientes y sus familias, atendiendo con calidad y calidez humana sus necesidades y expectativas en el servicio de salud.

“Desde la Secretaría de Salud y Seguridad Social hemos venido promoviendo diferentes jornadas de capacitación y sensibilización con representantes de la E.S.E. Hospital Santa Mónica y las diferentes instituciones prestadoras de salud radicadas en Dosquebradas. Y ahora fue el turno para nuestros funcionarios y contratistas, para que conozcan y comprendan que la humanización pasa por varios escenarios y protagonistas, no solamente desde el servicio que se les brinda a los usuarios sino desde el compromiso de la institucionalidad, y nosotros debemos ser parte activa de esta Política Nacional de Humanización en Salud y de nuestro Acuerdo Municipal”, sostuvo Montilla Bolaños.

Entre tanto, la coordinadora en Educación, Promoción y Prevención en Seguridad del Paciente de la Sociedad Colombiana de Anestesiología y Reanimación – Risaralda, Luisa Fernanda Naranjo Perea, resaltó que el objetivo de este proceso de formación es dar a conocer la importancia de la empatía y la compasión para comprender al usuario con sus dolores, con sus miedos, con su enfermedad desde su propio sentido de urgencia para garantizar un servicio humano en el sector salud.

Debemos recordar nuestra esencia, que somos humanos y que esta iniciativa debe iniciar desde cada uno para transmitir a todos los demás ese sentido humanitario, y aunque la Secretaría de Salud sea un ente de control son quienes también pueden transmitir este proceso de humanización a las demás instituciones de salud, a sus funcionarios y colaboradores porque debemos partir de la premisa que para todo paciente es muy importante su enfermedad, nadie va a una institución de salud porque se sienta bien o porque quiera ir de paseo, entonces cada paciente está porque siente una necesidad, un dolor y siente que lo más preciado que tiene en su vida es su salud, la cual no puede ser vulnerada”, manifestó Naranjo Perea.

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