En los últimos años las personas empezaron a utilizar más las herramientas digitales para hacer transferencias. La ida a un banco puede ser tedioso y demorado, por lo cual, optan por un servicio más rápido y evitar largas filas.
Sin embargo, en estos envíos de dinero se pueden cometer errores y que lamentablemente le llegue a otra persona la transferencia realizada.
Por lo cual, La FM le cuenta qué puede hacer para recuperar el dinero que envió por equivocación a otra cuenta.
¿Cómo recuperar el dinero a una cuenta errónea?
Jaime Rincón, director de gestión operativa y seguridad de Asobancaria, indicó que si la cuenta no existe, el dinero se devuelve automáticamente.
En el dado caso que sí exista, deberá actuar de inmediato. Comentarle al banco de la transferencia que realizó para lograr reversarla. “Una vez hecha la transacción, lo ideal es que las dos partes expresen que se trató de un error y eso hace que el trámite sea sencillo”, indicó para El Colombiano.
Si la persona que recibió el dinero y usted no llegan a un acuerdo, Rincón aseguró que empiezan a investigar, pero es un proceso largo y difícil. ¿Por qué? Si bien, la transferencia fue errónea, la persona era consciente de ella.
Por lo cual, el experto recomendó tener mucho cuidado a la hora de enviar dinero.
Hay que indicar que algunas entidades bancarias tienen una opción para ayudar a saber la identidad de la persona que recibirá el dinero. Así no tendrá estos dolores de cabeza si se equivocó.
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